Terms and Conditions
Terms and Conditions

Last Updated: October 17, 2025

SMS/Text Messaging Terms of Service

By opting in to receive SMS messages from C1HG Capital One Hotel Group, you agree to these SMS Terms:

Message Types and Frequency:

  • Types of Messages: Appointment reminders, order alerts, account notifications, booking confirmations, and promotional messages
  • Message Frequency: Message frequency may vary based on your bookings and account activity

Costs:

  • Message and data rates may apply
  • Check with your mobile carrier for specific rates

How to Opt-Out:

  • Text STOP to any message to unsubscribe from all SMS services
  • You will receive a confirmation message upon successful opt-out

How to Get Help:

  • Text HELP for assistance
  • Visit our website at www.c1hg.com
  • Email info@c1hg.com

Privacy and Consent:

  • Your SMS consent is NOT shared with third parties or affiliates for their marketing purposes
  • We only use your phone number for C1HG services you've consented to
  • View our full Privacy Policy for details on data protection

Supported Carriers: Compatible with major US carriers including AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and others.

Acceptance of Terms
Welcome to C1HG Capital One Hotel Group. By accessing and using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Hotel Reservation Terms
When making a reservation at any of our affiliated hotels (including Hilton, Marriott, and InterContinental Group properties):
  • You must be at least 18 years old to make a reservation
  • You are responsible for providing accurate and complete information
  • A valid credit card is required to guarantee your reservation
  • Specific cancellation policies apply based on the individual hotel property and rate selected
Payment Terms
Payment policies vary by property and reservation type:
  • Some rates require full prepayment at the time of booking
  • Other rates allow payment at the hotel during your stay
  • Taxes and fees will be clearly disclosed before booking confirmation
  • Currency and payment methods accepted vary by location
Cancellation and Modification Policy
Cancellation policies are determined by the specific rate and property selected:
  • Flexible rates typically allow free cancellation up to 24-48 hours before arrival
  • Non-refundable rates cannot be cancelled or modified
  • Group bookings may have different cancellation terms
  • Please review the specific cancellation policy before confirming your booking
Check-in and Check-out
Standard hotel policies apply:
  • Check-in time: Typically 3:00 PM (may vary by property)
  • Check-out time: Typically 11:00 AM (may vary by property)
  • Valid government-issued photo ID required at check-in
  • Credit card for incidentals may be required
  • Early check-in and late check-out subject to availability and fees
Guest Responsibilities
As a guest at our properties, you agree to:
  • Comply with all hotel rules and regulations
  • Respect other guests and hotel staff
  • Be responsible for any damages to hotel property
  • Not engage in illegal activities on hotel premises
  • Comply with maximum occupancy limits
Loyalty Programs
Participation in hotel loyalty programs (Hilton Honors, Marriott Bonvoy, IHG Rewards) is subject to the individual program terms and conditions. C1HG facilitates bookings but does not manage these programs directly.
Liability Limitations
C1HG Capital One Hotel Group:
  • Acts as an intermediary between guests and hotel properties
  • Is not liable for services provided directly by individual hotels
  • Does not guarantee the availability of specific rooms or amenities
  • Is not responsible for personal property loss or damage
Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal information. SMS consent is not shared with third parties.
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of C1HG Capital One Hotel Group or its affiliates and is protected by intellectual property laws.
Dispute Resolution
Any disputes arising from these terms shall be resolved through:
  • Initial good faith negotiations
  • Mediation if negotiations fail
  • Binding arbitration as a last resort
  • Governed by the laws of the United States
Changes to Terms
C1HG reserves the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Continued use of our services constitutes acceptance of modified terms.
Contact Information
For questions about these Terms and Conditions, please contact us at:

C1HG Capital One Hotel Group
Email: info@c1hg.com
Website: www.c1hg.com